Our Past, Our Present, & Our Future
Take a look into our heritage, our company values, and our vision for the future.
Since 1973 we have worked alongside a global network of highly respected suppliers, providing companies in the UK & Ireland with a local source of products from across the world. We pride ourselves on our bespoke portfolio of products we have nurtured over the years and our superb technical support provided by our sales representatives. By listening to the challenges our customers face, we help create solutions with our products to meet market demands of today.
We are proactive
We inspire development
We support change
We make it happen
We always deliver
Based in Newcastle-under-Lyme, WhitChem can trace its roots back to 1867 supplying china clay to the near-by potteries in Stoke-on-Trent, though the company as it stands today was founded in 1973. We began as a distributor for BAYER (now Covestro) products, and over the years, we added more companies to our portfolio of Principals.
In 2023, we will be celebrating our 50th anniversary, and we aim to maintain the quality of our service and products for many more years to come. We hope you will join us in celebrating half a century of WhitChem’s contributions to the chemical, mineral and polymer industry.
It is of great importance to us that we maintain the same core values and key features as the global manufacturers we represent. We go above and beyond to ensure we represent the brands we sell in a professional manner and provide added value service to each customer we meet.
We may be a small company, but we take pride in behaving like our international partners. We are a reliable, realistic and responsible, we make it our obligation to maintain high standards throughout our customer experience.
We take ownership in being transparent with how we run our business, we have strong principles, and treat both customers and partners with uncompromised respect.
In 2018 we delivered 95% of all orders on time in full, we add value through our experienced technical know how of products and processes, and are no stranger to creating bespoke solutions for unique problems
We support our customers
Customer service is at the heart of everything we do – our dedicated account managers assist customers in a wide range of practical issues from handling, storage and waste management to regulation compliance, product selection and project development. What’s more, we constantly monitor international markets to ensure that we continue to excel in quality, reliability and product availability. We have created a streamline supply base for our customers, simplifying access to a complimentary portfolio of products from our local warehousing in the heart of the UK. We strongly believe that in utilizing our technical know-how alongside our diverse range of products on offer, we can assist you in adding value to your business.
Dedicated experts on hand to help you
We are your ticket to unlocking the potential of that project you have been working on or that production issue you can’t seem to quite get your head around. Let us help you access the right tools you need with our industrial experience and expansive product knowledge.
Our team work closely with both suppliers & customers to help drive sustainable development. We encourage customers to consider how they might be able to optimize production processes, reduce energy consumption and substitute products for more sustainable alternatives. Such considerations include closed-loop product life cycles (e.g. recyclable black plastic), reduced impact (e.g. replacing TiO2 with lower CO2 products), switching from harmful solvent-based systems to water-based (our customers use of water-based PU has grown exceptionally since 2016). As a company, we monitor our environmental impact through our management committee and reduce transportation emissions where possible by undertaking web-based training and meetings.
Encourage customers to optimize production processes through both simplistic and advanced approaches
Offer customers more sustainable substitutions and promote greener production processes
Monitor our own environment and build awareness of more sustainable options
Reduce energy consumption
Building strong relationships with Partners & Principals
Our relationships with our Partners & Principals are central to the way in which we work. We constantly monitor the international marketplace, visit exhibitions and conferences where we can, in addition to supporting Principal marketing activities.
Product knowledge enhancement
Our technical sales representatives are provided detailed training on a regular basis to continually strengthen product knowledge & ensure we remain aware of any advances within our specialist industry sectors.
We work to the same standards of professionalism, compliance and safety awareness as the multinational companies we represent.
Our transparency in project development and encouragement of collaboration with business strategies allow us to work efficiently and effectively alongside Partners and Principals to serve our markets in the UK and Ireland.